Customer Satisfaction Survey

Help us Serve You Better
Please take a Moment to Answer these Questions

Please enter in the space labeled “Rating” a number from 1 to 5 that most closely fits your opinion:

(5) Excellent performance; (4) Very good performance; (3) Satisfactory performance; (2) Fair performance;
(1) Poor performance


I. Responsiveness

Avg. Rating

a. Available and accessible when needed

b. Delivers work product in a timely manner

c. Returns phone calls within a reasonable amount of time

d. Gives my case the attention it requires

e. Overall rating for responsiveness

II. Work Product

Avg. Rating

a. Possesses in-depth knowledge of legal matter

b. Provides thoughtful and well-reasoned advice

c. Consistently maintains high quality of work

d. Communicates well with me and in a manner which I understand

e. Creative and innovative in formulating solutions

f. Accurately explains the strategy and process I will be involved in and sets my expectations accordingly

g. Overall rating for quality of work product

III. Cost Effectiveness and Billing

Avg. Rating

a. Accurately estimates cost of service and the time required

b. The bills are timely and easy to understand

c. The bills accurately reflect the quality of service and effort involved in my case

d. Responds to my billing inquiries promptly

e. Overall rating for cost effectiveness and billing

IV. Service/Relationship

Avg. Rating

a. I am treated as a very important client

b. Demonstrates an interest in me and an understanding of my needs and objectives

c. Exerts effort beyond the minimum required in my case

d. Keeps me informed on legal issues that may affect my case

e. I am comfortable dealing with other people at the firm when my primary contact is not available

f. Keeps me informed on the progress of my case

g. Overall rating for service/relationship

V. Please mark with an X the level of Importance of the following characteristics when choosing an attorney or law firm:


Characteristic

Very Important

Important

Neutral

Not Important

a. Expertise in legal matter

b. Responsiveness/timeliness

c. Excellence in client service

d. Creative problem solving

e. Personal relationship/trust

f. Professional reputation

g. Referral from family/friend

h. Cost of legal representation

VI. How did you hear about us?

Recommendation from family/friend

Trade Association

Recommendation from another attorney

Publication

Personal relationship with members of firm

Radio

Advertisement

Brochure

Internet — if so, which Web site:

Newsletter/email

Other

VII. If Jimerson & Cobb, P.A. could improve one thing, what would this be?


VIII. Please tell us what you liked the most about working with Jimerson & Cobb, P.A.


IX. Please tell us what you liked the least about working with Jimerson & Cobb, P.A.


X. Please give us any additional suggestions you have so that we may improve our ability to serve you.


XI. Would you recommend us to others? Yes No
If not, why?


XII. Have you recommended us to others in the past? Yes No
XIII. Please mark an X on the space provided next to the services from our firm which you have used:

Business Litigation

Construction Law

Banking and Lender Liability Law

Breach of Fiduciary Duty and Business Torts

Creditors Rights and Commercial Collections

Real Estate Law

Condominium Law

Administrative Law and Licensing

Bankruptcy Law

Corporate Formation, Transactions and Operations

Landlord/Tenant Law (commercial)

Banking and Financial Services

Trade Secret Law

Other. If other, which one?

XIV. Please mark with an X next to the legal services that you anticipate needing in the future:

Business Litigation

Construction Law

Banking and Lender Liability Law

Breach of Fiduciary Duty and Business Torts

Creditors Rights and Commercial Collections

Real Estate Law

Condominium Law

Administrative Law and Licensing

Bankruptcy Law

Corporate Formation, Transactions and Operations

Landlord/Tenant Law (commercial)

Banking and Financial Services

Trade Secret Law

Other. If other, which one?

Note: By returning this survey to us, you authorize us to print any results and comments from this survey in our Website or other marketing materials.