Superior Service Commitments
The seven standards that set Jimerson Birr apart
Jimerson Birr clients can expect value to be added to their business due to our superior service commitment. Our mission is to place the highest priority on client service and, as a result, to become the highest quality provider of legal services to our clients, regardless of their size or location. In order to provide the counsel our clients deserve, we endeavor to understand exactly what matters to them and what their goals are.
To ensure our firm-wide service standards are met, we have created our own set of benchmarks that we call our “Superior Service Commitments.” By employing this set of service values, we are able to provide our clients with tailored business solutions and a competitive edge.
At the outset of each engagement, we will discuss client expectations, including client business objectives, goals, timeline, staffing, budgets, and preferred means for communicating. We will use the information we gather to anticipate continuing needs of our clients. We will offer value-added services and continually seek ways to improve our clients’ businesses and our relationships with them. We will provide value to our clients above and beyond our legal work by helping them meet their goals, overcome unique challenges, and establish a new set of goals beyond those we just mutually achieved.
We commit to staffing each case or matter with professionals and client teams that are best qualified to deliver efficient and cost-effective business solutions. We employ technology and automated processes in a way that streamlines workflows to save us time and our clients’ money. We conduct early and frequent matter assessments in order to provide our clients with consistent feedback on the strengths and weaknesses of their positions, the benefits and risks associated with the preferred approach, and estimated costs associated with engagements. Jimerson Birr attorneys will manage our work in a way that makes our client expenditures predictable and affordable.
Clients who need assistance from Jimerson Birr should not be troubled further with figuring out how to get in touch with their lawyers. Clients will always be able to reach us. Clients should never hesitate to communicate with us and can always expect prompt and professional responses from us. Our clients have the right to have their calls, emails, letters, questions, and concerns addressed promptly. At best, our accessibility is so advanced that it brushes proactivity.
At Jimerson Birr, we are focused on the total client experience, and on the service that delivers that experience. As just a small part of our commitment to superior service, our attorneys will: understand our client’s business, greet our clients with a smile, return all client calls and emails within 24 hours, express empathy and commitment to our clients, under promise and over-deliver, keep their word, perform at least one legal task per month free of charge for each ongoing matter, be proactive, promptly resolve issues as they arise, represent our clients as if they were representing themselves, know our clients on a personal level, keep our clients informed, and strive to understand the needs and expectations of our clients, with a focus on results. Once a fundamental fit is established, Jimerson Birr does whatever it takes to develop a mutual partnership with clients by setting a strategic vision geared towards providing a goal-oriented, fulfilling client experience. A Jimerson Birr branded experience leaves clients feeling accomplished, heard, informed, appreciated, and enriched. We treat every client like our best client.
We believe in striking a partnership with our clients. Our engagements start with creating a shared vision and mission. We make sure our client’s needs and expectations are addressed through consistent, open and honest communication throughout the life of the engagement. Through our experience, we have learned that a meaningful lawyer-client partnership requires us to: be flexible, keep an open mind, magnify strengths and support limitations, be the best communicator possible, establish a consensus on a shared vision, ensure both parties are committed and accountable, be patient, empower our clients to be a part of the solution and leverage our firm resources with those of our clients. At Jimerson Birr, we create enduring business partnerships that allow us to walk with you along the path to reaching your business objectives.
We believe effective communication to be the key to a successful lawyer-client relationship, so we listen to our clients to understand their specific concerns and objectives. We listen intently. To us, listening is the bedrock of our communication and service approach. We understand that our clients start to heal and achieve the moment they feel heard. Our listening approach is not with the intent to reply, rather it is with the intent to gain an understanding. Our methods of listening require us to process information clearly and ask pertinent questions to fully capture the details of the matter and measurements of success. We consider it our professional responsibility to listen to, and communicate effectively with, our clients in order to help them understand the relevant legal information and advice we provide. We express our legal opinions and give counsel in concise terms, always tethered to an actionable strategy that is results driven. When our strategy is called to action, we ensure our delivery is as compelling as our message. Our communication style is predicated on a healthy respect for our clients and commitment to earning their trust, confidence and loyalty. Jimerson Birr believes that our exceptional communication habits are the bridge between legal confusion and clarity for our clients. Our communication begins and thrives based upon the exceptional personal connection we develop with our clients.
With every move we make in an engagement, we require our lawyers to ask themselves: Is this decision or action geared towards obtaining the favorable outcome we identified at matters inception? To ensure we stay results driven, we simply define the intended results and maintain accountability. Instead of establishing vague expectations, we push to clearly define specific, measurable results as early as possible. We aim for our clients to establish results we can actually track. Once well-prepared and empirically measurable results are established, our lawyers maintain a commitment to implement these results through reporting and accountability meetings to ensure that the commitments made by our lawyers to our clients on specific matters are lived up to. In short, our purpose is to achieve the legal outcome our clients need, in a way that exceeds client service and value proposition expectations. We will always earn the respect of our clients and will never assume it.
Our commitment to superior service has enabled us to achieve favorable results for clients under the most contentious circumstances, both inside and outside the courtroom. Our attorneys have been recognized for their outstanding professional skills and abilities by numerous professional and trade organizations. Among the firm’s unique strengths are its corps of research analysts, extensive legal library, and cutting-edge technology focused on legal work product security and continuity. We buy into the philosophy that giving great legal service requires the right people and the right service tools. Our efficiencies make each activity and interaction matter, and our full range of services and industry-based specialties make Jimerson Birr a regional legal leader with global reach.
Our greatest assets, however, are our clients. The entire purpose of our practice is to make the lives and businesses of our clients better. What helps them, helps us.
These accolades are objective proof that Jimerson Birr is one of the most respected law firms in Florida. The firm receives numerous awards and tributes year after year for our leadership and expertise in the legal field, our outstanding client service, our demonstrated commitment to our personnel, and our steady growth. Jimerson Birr lawyers frequently earn high rankings and recommendations from business publications, industry and trade organizations, legal news journals and the clients with whom we work. To us, these achievements aren’t just blue ribbons- they’re demonstrated indicators of the trust, satisfaction and loyalty our employees and clients have developed for the firm.
Ranked as one of the Best Law Firms in America according to U.S. News & World Report in 2020 and 2021.
Firms included are recognized for professional excellence with consistently impressive ratings from clients and peers.
We provide timely updates and commentary on legal issues, legislative developments, industry trends and frequently asked questions affecting the industries we serve. Our goal is to report issues that arise in a way that is easy to understand and convenient to use. Stay current with how recent developments in the law and market trends will impact your business.
It seems we were on a run of nasty litigation for a few years in a row, which was a drag on our practice. Without getting into specifics, there were times where I thought we were not going to make it through. Each time Jimerson Birr helped us pull a rabbit out of a hat and overcome our opposition. We sure are glad that is behind us, but we never would have gotten to where we are at without them fixing those problems. We’ll always remember that.- Chairman of the Board for Endocrine, Diabetes & Metabolism Medical Practice Testimonial
Their experience in class-action claim defense has enabled us to achieve some swift, cost-effective results on consumer claims cases. They have a tried and true playbook that works. Jimerson Birr can spout off the law on most of the issues off the top of their head if you ask them too. I was always impressed by that, but what made me more impressed was how good they were to work with when dealing with difficult claimants in challenging cases.- Complex Claims Specialist for Small Business Insurer Testimonial
In my entire career, I’ve never seen as convoluted as a case as my last one with Jimerson Birr. This case had everything. With each twist and turn, Jimerson Birr remained calm and steady. They put together a strategy from the beginning that worked. Even things that we couldn’t have foreseen didn’t shake them as they delivered an incredible result for us. They managed a great case, came in on budget and were a hoot to work with.- Casualty Claim Specialist at Large Property & Casualty Insurer Testimonial
Jimerson Birr makes business to business debt collection easier than it normally is. They are effective because they are diligent, organized and aggressive. They are aware that a proactive and sensitive approach often yields the best result. They often secure payment in an agreeable manner, without putting a strain on the relationships we have with our customers. When a settlement cannot be worked out, they will go to the ends of the earth to get our money back. I’ve never seen such creativity and resourcefulness in getting our money back. They’ve been a trusted partner since the firm started and it has been fun to see our companies advance together.- Recovery Account Manager at Medical Supply Company Testimonial
The team at Jimerson Birr have served as my legal counsel from my business’ inception, and their matter-of-fact, investigated approach has proven to be a great value while navigating a complicated industry with heavy regulation. As a cannabis dispensary with several storefronts, I rest easy knowing that my legal team not only has a stronghold at the forefront of this niche market but also help us to advance our growth with their thoughtful recommendations to ensure my business and investment are protected and flourishing.- Cannabis Dispensary Chief Operating Officer
This is my choice firm for my company’s needs. I’ve never brought an issue to Jimerson Birr that isn’t swiftly remedied and thoroughly examined. When the need arises for sound legal advice or ensuring compliance with the ever-changing laws and trends within the industry, this firm is always prepared and one step ahead with their expertise, anticipation and preparation for what’s next. With our technology focus in an emerging industry, it is nice to work with lawyers who have flexibility and intellect to handle complex issues in areas we have watched other service providers stumble.- Chief Executive Officer of Agricultural Analytics & Technology Company Testimonial
My partnership with Jimerson Birr began when I was referred to them for an assist on a content protection matter. They quickly jumped right in to fully assess and mitigate until a resolution was determined. When seeking counsel to handle the myriad of legal compliance and protection matters within the communications industry, the get-it-done lawyers live here. They deliver what they say they will and have become a trusted resource integral to our successful management.- Media House Business Development Executive
Trailblazers. Their no-nonsense, proficient understanding of the varied needs of a content generator and distributor is unmatched. From recommended preventive measures to monitoring compliance and enforcement to handling specific dispute resolutions, Jimerson Birr is an excellent example of what a top-of-the-line legal practice can do for members of the communications and media industry.- Digital News Communications Officer
The commitment of Jimerson Birr is unrivaled. Through collaboration, dutiful guidance and cost-effective solutions, our school’s short and long-term goals are on track and our operational capacities have flourished. Working with this firm is an easy decision. If you want to create a positive, smooth experience for staff and students alike, this is who you need by your side to rethink and rework any part of your system. They were particularly helpful with compliance and employment related issues. Their connections in government helped us achieve some goals we were not sure we could reach.- Chief Financial Officer Testimonial of Private School
This is the firm I use when our university encounters a legal issue in need of a creative solution; particularly on really heated litigation we had. Jimerson Birr’s masterful understanding of the facts and law came from our lawyer's dedication to understanding the complex nature of our wild issues and how they affected our institution across more cases than one. I've come to understand that they settle cases that can't be settled short of giving the farm away, and are ready to try any case that merits it.- College Associate Dean for Finance and Administration
When dealing with a land use and zoning issue, we brought in Jimerson Birr when we needed advanced legal representation. Their ability to quickly traverse the matter and get up to speed was done with nothing but finesse. With fine focus and detail, they were able to help us find a solution for what was becoming a contentious matter. We kept them on board for the next phase of our expansion and are more than pleased with their service.- Solar Energy Development Executive
Jimerson Birr is always who we go to when our company needs quick action. Their turnaround time on hot-button issues to our utility company is unrivaled. From compliance, environmental diligence, permitting, mitigation and beyond, I have never brought an issue to them that they cannot handle and craft a plan of action that best fits our needs. I have referred many to Jimerson Birr for varied legal matters across multiple sectors and this is due to my immense trust for what these attorneys are able to accomplish.- Natural Gas Company Vice President of Distribution
As a new franchisee, the decision to purchase a franchise was one that involved much deliberation. During this time and as my family approached a decision, we enlisted Jimerson Birr to guide us through the extensive process. Both the level of service and detail that went into this were outstanding, and the firm’s assistance and direction made what can be a tiresome process a much more palatable experience. Without Jimerson Birr, certain contractual nuances may have been missed and become costly aftermath issues. However, nothing was overlooked, a thorough examination of all materials was conducted, and, in the end, we walked away with much more industry knowledge and a clean, successful acquisition. We are set up to succeed with help from this firm.- Fitness Facility Owner and Operator
As a franchisor who has had substantial work to do in franchisor-franchisee relations when we bought the business, Jimerson Birr was incredibly helpful in getting us focused on the bigger issues that we had to prioritize in order to save all the franchises. We worked to terminate underperforming franchise owners and develop better support systems for performing franchise owners. At this point, I have developed a time-tested, close relationship with many of the attorneys at Jimerson Birr. There are a few we use because of their different specialties. My team is constantly impressed with their level of service, commitment to quality work, and profound recollection of matters that affected each franchisor through the years. The firm has been a good source of continuity when we have had turnover. They are teachers who help us understand what laws are important to us and how certain decisions impact the business. I have referred many friends and peers to Jimerson Birr because, honestly, they are a truly superior business law firm and their service and legal judgment is one I cannot speak more highly of.- Chief Executive Officer of Restoration Services Franchisor
We’ve used them for specialized legal services, like legislation drafting, direct advocacy, investigative issues and campaign finance issues. Jimerson Birr has consistently delivered results. Many of these issues required focused legal insight and extensive industry knowledge, which they had. Solid group.- State Commerce Committee Member Testimonial
Handling employee disputes in the public sector can often times be a daunting task for any law firm. Quick remediation is paramount in order to properly handle multiple parties in a swift manner. Anytime we have brought Jimerson Birr in as counsel for these issues we have been extremely satisfied with the level of finesse delivered. We’ve never had a PR nightmare when they were involved. I would definitely call on them again if needed.- County School Board President
Many of us in healthcare, specifically those of us treating senior residents and patients, are no stranger to liability concerns. It takes a very specific skillset to help us properly manage our risk, and Jimerson Birr always provides a superior defense when dealing with these matters. Regulations are tight in our field and you have to follow the rules. With Jimerson Birr, we have a reliable legal defense to prevent issues and treat issues when they arise. They are always looking out for our best interests which, in turn, allows us to provide appropriate care to our patients. Doing what’s right can sometimes be looked at through a magnifying glass, but Jimerson Birr is there to assist when actions are honest but additional investigation is required. Very supportive and accountable, which are traits that matter to us when we choose to employ service providers. They are pretty fun loving lawyers too, which makes them great to be around.- Chief Executive Officer of Assisted Living Facility Testimonial
Jimerson Birr is the only firm that we trust to create, manage and amend relevant documents for the telehealth portion of our organization. They are always knowledgeable on recent state and federal rules and regulations, and this allows us to feel confident that we are staying compliant and ahead of any changes. They offer cost-effective options for the level of attention provided and, in the end, save us from unknown issues and costs if we were not employing their services. My highest recommendation goes to this firm and their healthcare industry team of attorneys.- Psychiatry Private Practice Owner
This past year, we’ve seen an ever-changing climate within the hospitality industry, and we have utilized the attorneys at Jimerson Birr to help guide us through these new times. When we decided to outsource certain elements of our business and human resources operations, we brought in the fine team at Jimerson Birr to help is ensure our employees’ safety during day-to-day operations. When we had an insurance or leasing issue, they came through. I was thrilled to find out that the folks who helped us on real estate and construction team were dishwashers, servers and bartenders before becoming lawyers. It made me feel like they understood me better and their service mentality was obviously something that they stayed true to. This firm has served us well as they acted as advisors in a variety of capacities relative to management and our staff. I hope I don’t need them much more in the future, but I’m sure I will and when I do they’ll answer my call.- President of Multi-Market Restaurant Chain Testimonial
Expert legal counsel is vital to those of us running independently owned franchises but still having to follow general guidelines from our parent company. As a hotel franchise owner of multiple properties under an international umbrella, I have used Jimerson Birr to guide me through a wide range of items to ensure I am compliant to avoid any repercussions. I can tell them what I need to accomplish, and they can quickly provide me with the information, resources and knowledge to make an informed, smart business decision. We try to deliver an experience that exceeds expectations to our customers, and it seems that they do to.- Hotel Franchise Owner
Property and casualty insurance claims can often become quite contentious. Like many insurance agencies along coastal communities, coverage relative to damage from natural disasters is a regular part of our day-to-day claims. These claims can often become complex in nature and when our agency needs to contract legal counsel, Jimerson Birr is always our first choice. Throughout our experience with this firm, we have always encountered a fine level of attention and detail which has allowed us to avoid many costly errors along the way. The firm’s professional approach to each individual matter we have brought to them has always been handled with winning strategy.- Insurance Brokerage Department Manager
Jimerson Birr exemplifies a firm that understands business as much as they understand the law. They always pleasantly surprise me when I need to know a simple answer on the fly. They are responsive and can get straight to the issue without racking up a big bill for my modest agency. When I refer them work, they take great care of my clients, which helps me develop more business. We’ve had construction and business interruption issues that were really challenging, but they knew how to get a good result from a bad situation. My referral of the firm to my clients is a reflection of my own business and thusly a testament to the faith that I have in them as a whole.- Insurance Agency Owner
When my company began courting distribution agreements during recent expansion, we were referred to Jimerson Birr to strategize. What I found in this firm is a combined skillset of legal expertise and business acumen that is truly one-of-a-kind. Not only were they able to assist me in this transitional phase and selection process, but they have offered so much more in terms of business solutions and ensuring our agreements were sound and fair. As business steadily increases, I have relied heavily on Jimerson Birr to protect my interests and serve as our legal champion.- Printing Manufacturing President
When we purchased our new manufacturing plant, Jimerson Birr guided us through the entirety of the process with both our immediate and long-term business goals in mind. They effectively created an ownership transition plan and efficiently handled what can often become a drawn-out process one that was a pleasant, well-thought endeavor for all parties. This complex process was made a little easier because we had the right legal counsel by our side.- General Manager of Food Distribution Company Testimonial
Connected. Jimerson Birr’s experienced attorneys and a network that transcends many other business law firms is an advantage worth exploring. They bring sound advice, are quick take hold of the subject, and get to the point. Through diligent preparation and communication, you will always know where you stand and how your matter is progressing. Jimerson Birr disciplined approach typifies what a quality legal practice can do for anyone working in the professional services industry. We’ve actually upped our game in the service department based on methods Jimerson Birr employed with us and our clients.- Managing Partner of Regional Accounting Firm Testimonial
As a leader of a recruiting company with a local presence, I become acquainted with Jimerson Birr during one of their recruitment efforts. As my company transitioned to outsourcing its legal counsel, I was immediately impressed by what I learned about this firm. After assisting them with a project, I decided to explore the options of using them to support our company’s own needs. I have been so impressed with their legal capabilities and have since used Jimerson Birr as my legal partner for a bevy of matters. This organic union is one that came at just the right time, and I cannot recommend their services enough.- Staffing Solutions Human Resources Generalist
Industry leaders. They cut through the noise and get straight to the point. In a market with high stakes and quick changes, Jimerson Birr’s unique understanding of the real estate industry makes them an invaluable resource for developers of all forms. They are able to effectively leverage their experience and expertise to lead negotiations, craft cost-effective and custom solutions and ensure imminent success by creating a solid foundation to build from.- Real Estate Investment Executivev
Commercial evictions and tenant matters are ones that often need to be handled with a specific level of care. During a commercial removal process, I needed to obtain counsel and a colleague immediately referred me to Jimerson Birr. A successful ending to what would become a litigious journey was made possible by the firm’s extensive leasing knowledge and willingness to fight hard when it mattered most. We’ve encouraged our colleagues, owners and tenants to use them for their legal needs.- President of Commercial Property Management Company
Jimerson Birr has handled contracting issues and litigation work for our technology company with headquarters on the First Coast. We’ve given them a wide variety of problems to solve, and they have handled quite a few issues, ranging from more complex matters relative to intellectual property matters, services agreements, confidentiality and non-compete issues to helping us establish more focused operational policies that help us scale. Their extensive understanding of handling issues with the technology sector and steadfast insight on best practices has continually proven beneficial to our organization. When you put your trust in our Jimerson Birr, they will take a true hands-on approach.- Software Development Chief of Operations
We brought in Jimerson Birr to contribute to our organization’s growth and focus. Their suite of abilities extends beyond law—this firm truly understands what makes a business tick. By working with Jimerson Birr, our management team was able to collaboratively build operational policies and procedures, craft specific risk management tools and, overall, reexamine the way we run our business to be more effective and profitable to further establish our place in the market. Any organization, whether established or in the early stages, can benefit from engaging this firm to help you create a stronger future for your business.- General Manager of E-Commerce Company Testimonial
Recently, we started using them for litigation matters. They’ve always given practical advice and reported progress in ways that I could make key strategy decisions feeling informed. They promptly return emails and calls, they keep me updated and don’t require me to ask for an update, they don’t leave me surprised and they took time to learn the intricacies of our business. Their broad understanding of the litigation in any industry coupled with their sharp legal eye proved to be valuable during the times they advocated for our business needs and ensured that our interests were protected.- General Counsel for Railroad Company Testimonial
Specialized, focused and efficient. The attorneys at Jimerson Birr proactively manage a wide range of matters for our company and their no-nonsense, laser-focused approach sets them apart from many other firms we’ve encountered in the past. They are quick to direct us towards our goals and help us prevent risk. When in need of quality legal counsel, this law firm gets the job done quickly and gets it done right. My highest recommendation goes to the experienced attorneys at Jimerson Birr.- Director of Safety and Training for Trucking and Tanking Company Testimonial
Jimerson Birr has performed litigation work for our bank and other banks we have worked at for many years. They have tackled some of the most challenging cases, ranging from complex foreclosures to bank and insurance fraud, to involuntary bankruptcies. Many of the cases required extensive industry and legal knowledge, and most all required unfriendly and lengthy negotiations or litigation. In each of those cases, JB did the necessary work, prepared in depth and we were successful without exception. I would highly recommend this firm for your litigation work, among many other service offerings.
Our attorneys at Jimerson Birr listen and take time to understand the nuances of our business and the risks we face with every deal or decision in a way that has earned them tremendous credibility. They thoroughly prepare us and put us in a position to anticipate our challenges rather than be surprised by them. Equally impressive and noteworthy is their great skill in negotiation and litigation. Great firm with great lawyers.- General Counsel for Electrical Contractor
Jimerson Birr has provided representation for my business and our trade partners for many years. They have successfully defended our most complex cases, including project contracting, delay and payment claims, OSHA Citations, and bond surety disputes. Their industry-leading legal knowledge is a driving force during successful litigation and execution. They have my highest recommendation for any construction or business-centric legal needs.- President of Large Commercial Contractor Testimonial
Professional. No hype, no blustering, no false promises, no stumbling around the issues. They listen, have quick command of the subject, provide sound advice going in, and get to the point. Preparation is their key. In an environment filled with pretenders, Jimerson Birr is a great example of what a quality legal practice can do for lenders of all forms.- Chief Executive Officer of Mixed-Use Real Estate Specialty Lender
This firm does it all. They have been critical to ensuring that the governing documents and policies of our HOA are clear, complete and applied consistently. Through their industry expertise, they minimize risks of disputes amongst neighbors in our community, and when such disputes arise they are efficient and economical problem solvers. For years, this firm has provided prompt, personal and reliable legal services. Their professional and forward-looking approach has always given our board the tools and the answers it needs to be able to provide the best possible leadership to the Association that elected us.- HOA President for 1,300 Home Community
This is my go-to firm when my associations need to get things done well and in a hurry. This firm is action oriented. They don’t sit around talking about it- they get it done. Whether that task is collecting fees and assessments, helping my boards make challenging decisions, or coaching the association to run like a properly functioning business, Jimerson Birr develops timely, winning strategies that reflect well on my company. My referral of this firm to my association customers is a reflection of our reputation, and this firm has earned my trust that they will not let us down or diminish our brand. Would highly recommend.- President of Large Property Management Company